FAQ - Ninatymode
FAQ – Ninatymode
1. Orders
• How to place an order?
Add your items to your cart, then click "Checkout." Follow the prompts to enter your information and complete payment.
• Can I change or cancel my order after purchase?
We process orders quickly, but if you would like to make a change, please contact us within 24 hours at ninatyshop@gmail.com.
• How do I track my order?
As soon as it is shipped, you will receive an email with a tracking link.
2. Delivery
• What are the delivery times?
Our delivery times vary depending on your location:
• France: 6 to 11 working days
• Europe: 6 to 11 working days
• International: 8 to 12 working days
• What are the delivery costs?
Shipping costs are calculated at checkout and vary depending on the destination and weight of the items.
• Do you ship internationally?
Yes, we ship to several countries. Check your shipping options during checkout.
3. Returns and Refunds
• Can I return an item?
Yes, you have 7 days after receipt to contact us if a return is necessary. Items must be unworn and in their original packaging.
• Who covers the return costs?
Return costs are the responsibility of the customer, except in the event of an error on our part.
• When will I receive my refund?
Once your return is received and inspected, your refund will be issued within 5 to 7 business days.
4. Products and Stock
• Do your clothes fit true to size?
Our items are generally tailored to fit women's body shapes. Consult our size guide on each product page.
• An item is out of stock, will it come back?
Some items are limited edition. If a product is out of stock, sign up for our newsletter to be notified when it's back in stock.
5. Payment and security
• What payment methods do you accept?
We accept credit cards (Visa, Mastercard, AMEX), PayPal, and some installment payments.
• Is the payment secure?
Yes, our site uses SSL encryption to ensure transaction security.
6. Contact
• How can I contact you?
Our team is available via:
📧 Email: Ninatymode@gmail.com